Department of Management Off Campus Class for Vth Semester Students on Customer Relationship Management (CRM) at Folkland Park

On August 27,2025, the Department of Management conducted an Off Campus class for 5th Semester at Folkland Park for a specialised learning session focused on Customer Relationship Management(CRM).

The study aimed to deepen understanding of how modern CRM strategies and software can enhance customer interactions, Streamline sales processes and ultimately improve client retention.

The owner of the “Folkland Park”Mr.Matthew Sailo and his wonderful wife Mrs.Emilia express their appreciation and warm hospitality during our short visit.

The students had a successful interaction, not only informative but also incredibly engaging, providing valuable insights and fostering a deeper understanding of CRM. Students gained a better understanding on Customer-centric approaches and Data utilisation.